• Customer Account Representative Aerospace

    Location US-TX-Grand Prairie
    Posted Date 2 weeks ago(11/8/2018 1:41 PM)
    Requisition Number
    16153
    # of Positions Remaining
    1
    Position Type
    Full time
    Experience (Years)
    2
    Category
    Manufacturing/Production/Operations - All
    Security Clearance Required?
    No
    Shift
    1
    Relocation
    No
  • Overview

    Triumph Group designs, engineers, manufactures, repairs and overhauls a broad portfolio of aviation and industrial components, accessories, subassemblies, systems and aircraft structures. We partner with original equipment manufacturers (OEMs) and operators of commercial, regional, business and military aircraft worldwide, to provide products and services that solve their hardest problems. So whatever the part, component or complexity of assembly, Triumph is committed to quality, service and meeting the specialized needs of each customer.

     

    Triumph participates at all levels of the aerospace supply chain – from single components, to complex systems, to aerospace structures and their contents. We provide solutions for the entire product life cycle of an aircraft – from raw material to aftermarket service. Our unique ability to integrate a broad range of products and capabilities is our competitive advantage.


     

    Responsibilities

    Responsible for being the primary liaison between the customer and the company, ensuring a timely response to to all customer inquiries. Prepares quotations and monitors all items through the shop to ensure turnaround times and customer requirements are met; determines best method to resolve complex customer service issues.

    • Develops and maintains positive customer relationships and addresses all customer concerns in a proactive and timely manner according to company standards
    • Reviews customer repair orders and initiates into company repair process, communicates any changes in customer requirements to the organization
    • Informs company personnel of incoming customer orders
    • Monitors processing of all customer requests and orders to ensure customer requirements are complied with
    • Coordinates the resolution of all customer issues related to pricing, schedule, cost, quality, warranty, invoicing, and technical matters
    • Proactively communicates with the customer to acknowledge receipt of all customer request and provides status reports to the customer on al regular basis
    • Acts as focal point for all incoming and outgoing written and verbal communication with assigned customer(s)
    • Provides price and schedule quotations
    • Develops and provides periodic repair order status reports to company management and the customer as required
    • Coordinates and/or conducts customer visits at Triumph Accessory Services-Grand Prairie
    • Occasional travel may be required
    • Other duties may be assigned

     

     

    Qualifications

    The successful candidate will typically have a bachelor's degree or equivalent and 0-2 years of related experience.  Aerospace experience preferred.

     

    To perform this job successfully, the individual must be able to perform each essential duty satisfactorily:

    • Ability to make appropriate business judgments and decisions independently.
    • Ability to build effective organizational relationships inside and outside the department
    • Ability to effectively manage multiple tasks simultaneously with rapid changes in priorities
    • Ability to handle adverse and urgent situations
    • Excellent verbal and written communication skills
    • Proficient in MS Office software and personal computer skills

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