• FAB Site Systems Administrator (Inf Sys-Gen/Multi Admin 1 (88)

    Location US-AR-Hot Springs
    Posted Date 2 weeks ago(10/3/2018 8:13 PM)
    Requisition Number
    16026
    # of Positions Remaining
    1
    Position Type
    Full time
    Experience (Years)
    5
    Category
    Information Technology - All
    Security Clearance Required?
    No
    Shift
    1
    Relocation
    No
  • Overview

    Triumph Group designs, engineers, manufactures, repairs and overhauls a broad portfolio of aviation and industrial components, accessories, subassemblies, systems and aircraft structures. We partner with original equipment manufacturers (OEMs) and operators of commercial, regional, business and military aircraft worldwide, to provide products and services that solve their hardest problems. So whatever the part, component or complexity of assembly, Triumph is committed to quality, service and meeting the specialized needs of each customer.

     

    Triumph participates at all levels of the aerospace supply chain – from single components, to complex systems, to aerospace structures and their contents. We provide solutions for the entire product life cycle of an aircraft – from raw material to aftermarket service. Our unique ability to integrate a broad range of products and capabilities is our competitive advantage.

    The Site System Administrator serves as first level field support for the company site to help maintain servers, storage, network and desktop services and systems. The primary responsibility of this role is to be the first line of IT support for local and remote users. This position is responsible for understanding the local business requirements and helping to translate that into robust and redundant solutions. This role will work closely with the central Business Unit IT Group to help build and maintain system standards and policies. They will be responding to IT support requests from end users via incoming telephone calls/email communications/trouble tickets and assisting on users’ requests (or escalate as required), and other duties as assigned. Due to the customer facing nature of this role, interpersonal and communication skills are crucial.

    Responsibilities

    • KEY RESPONSIBILITIES:   (This information is intended to be descriptive of the key responsibilities of the position. The following examples do not identify all duties performed by any single incumbent.)

      • Maintain all server and storage solutions for the site including maintenance windows and patches
      • Work closely with the Business Unit IT Group to make sure that network systems are sound, redundant and maintained properly.
      • Help with ERP – Syteline troubleshooting, working with appropriate teams to resolve issues as a priority
      • Work closely with other IT groups to co-ordinate priorities and requirements for upcoming IT projects.
      • Make sure that system, services and solutions are within compliance for such things as Sarbanes Oxley and DFARs and documented properly.       Ability to work with internal and external auditors to help with compliance
      • Act as a level 1 and 2 support person to help troubleshoot issues for the local site.
      • Research, resolve, and respond to end-user issues/problems/questions received via email, telephone calls, walk-ups, etc., and provide hardware, and application support, such as PC, Network Printers, Smartphones, in accordance with current standards and SLA’s
      • Work with users to appropriately diagnose the nature of their problems and resolve software, hardware and telephone device issues as well as access requests and other support requests/troubleshooting
      • Responsible for imaging, configuration and deployment of new Windows 7 workstations and any/ all Desktop software
      • Support as required for Radio Frequency devices, Handhelds and Wireless Access Points
      • Answer inquiries received at the Help Desk and accurately classify, prioritize and record the service requests
      • Special projects as identified

    Qualifications

     

    EDUCATION AND EXPERIENCE:

    • Associates degree in relevant area.  Bachelor's degree preferred.

     

    BASIC REQUIREMENTS:

     

    • Minimum 5 years of experience supporting an ERP, applications, hardware, and windows operating systems
    • Minimum 5 years working with server and network equipment (Cisco equipment a plus)
    • Strong project management and communication skills
    • Experience with a ticketing system documenting all incidences, requests and change tickets as they happen
    • Experience in supporting an environment of > 500 users
    • Hold a valid driver's license with a clean record
    • Safely drive a company vehicle within the site to provide hands on support for the location

    TECHNICAL:

    • Knowledge in Microsoft operating systems and office products including Windows Server
    • Knowledge of VMWare and / or other Hypervisor solutions
    • Experience with ERP systems.   Specifically Infor – Syteline
    • Experience with Dell & HP computers and servers
    • Printer configuration and support
    • Networking - Cisco switches and wireless AP's / WLC
    • Cisco VoIP phones and systems
    • Engineering based software solutions such as Catia, eNovia
    • MES and other A&D Shop Floor applications

    BEHAVIORAL:

    • Excellent Customer Support skills
    • Able to work within a fast paced, changing, high energy environment
    • Able to communicate effectively within a virtual team environment
    • Strong analytical, quantitative and problem solving skills
    • Able to work independently with limited supervision
    • Detail Oriented
    • Proactive; internal drive to continuously and successfully meet goals
    • Focused on continuous process improvement

    PHYSICAL REQUIREMENTS:

    • Able to lift and carry equipment such as printers, PC's and monitors:
      • Must be able to lift up to 40 lbs.
      • Able to push/pull up to 20 lbs.
      • Able to carry 10 lbs. or less
      • Able to climb up to 3 flights of stairs

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