• FAB Program Manager (Aerospace) (87)

    Location US-AR-Hot Springs
    Posted Date 2 weeks ago(10/2/2018 6:43 PM)
    Requisition Number
    # of Positions Remaining
    Position Type
    Full time
    Experience (Years)
    Other - Other
    Security Clearance Required?
  • Overview

    NOTE - Hot Springs is home to two Triumph companies.  This job at Triumph PRECISION COMPONENTS, located at 1923 Central Ave


    Triumph Group designs, engineers, manufactures, repairs and overhauls a broad portfolio of aviation and industrial components, accessories, subassemblies, systems and aircraft structures. We partner with original equipment manufacturers (OEMs) and operators of commercial, regional, business and military aircraft worldwide, to provide products and services that solve their hardest problems. So whatever the part, component or complexity of assembly, Triumph is committed to quality, service and meeting the specialized needs of each customer.


    Triumph participates at all levels of the aerospace supply chain – from single components, to complex systems, to aerospace structures and their contents. We provide solutions for the entire product life cycle of an aircraft – from raw material to aftermarket service. Our unique ability to integrate a broad range of products and capabilities is our competitive advantage.




    About the Opportunity

    Help us succeed by doing your part as a member of our Program Management-Customer Service function as a Program Manager.


    A Program Manager is responsible for overall management of assigned customer programs by developing, implementing and managing the processes and controls to maximize profitability and provide quality and customer satisfaction.


    Major duties of a Program Manager include:

    • Develops and maintains positive customer relationships and addresses all customer concerns in a proactive and timely manner according to company standards
    • Monitors processing of all customer requests and orders, both in plant and out of plant to ensure customer requirements are complied with
    • Coordinates the resolution of all customer issues related to pricing, schedule, cost, quality, warranty, invoicing, and technical matters
    • Proactively communicates with the customer to acknowledge receipt of all customer request and provides status reports to the customer on a regular basis
    • Acts as focal point for all incoming and outgoing written and verbal communication with assigned customer(s)
    • Develops tactical account plans including definition of scope, milestones, deliverables, resources, schedules, and reviews with management and customers
    • Effectively communicates program objectives, schedule, status and risk with management, customers, and other stakeholders to gain approval
    • Plans and facilitates team coordination and communication through problem/risk resolution meetings, one-on-one meetings, and regular team status meetings
    • Establishes status reporting systems to continually manage expenditures, schedules, task completions, cost to complete, contractual changes, deliveries, technical baselines and quality
    • Expedite part delivery internally and externally as required.
    • Coordinates all customer visits and program reviews



    • 3-5 years minimum related experience and/or training; or equivalent combination of education and experience
    • Professional verbal and written Communication Skills to include customer presentations, customer relations.
    • Bachelor Degree or equivalent experience.
    • Functional knowledge of Microsoft Office products including Microsoft Word, Excel, PowerPoint, etc.
    • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.


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