• IT Infrastructure/Network Analyst

    Location UK-GLS-Staverton
    Posted Date 3 months ago(8/30/2018 3:21 PM)
    Requisition Number
    # of Positions Remaining
    Position Type
    Full time
    Experience (Years)
    Information Technology - All
    Security Clearance Required?
  • Overview


    RESPONSIBLE TO:                           IT Data Centre/Operations Manager, Global Support – EMEA/APAC Infrastructure & Architecture


    RESPONSIBLE FOR:                         EMEA/APAC Infrastructure


    LOCATION:                                      Staverton, Gloucestershire, UK, (Frequent travel will be required)


    WORKING PATTERN:                        Full time (37 hours per week, 52 weeks per year) occasional out of hours’ work and travel will be required


    LANGUAGE SKILLS:                         English – French - German


    DISCLOSURE LEVEL:                                    Enhanced


    JOB PURPOSE:   Associates in this role, function as information technology (IT) professionals serving as technical experts and participate in or oversee a variety of analytical and technical assignments that provide for problem diagnosis and solutions documentation, implementation, administration, support, and maintenance of a variety of hardware, software, and network products in an information technology infrastructure environment. The role is broadly split between providing day to day operational support for existing infrastructure services and users of those services, and project based work leading to the development and deployment of new infrastructure services.

    France and/or German.


    Key Duties and Responsibilities

    • Oversee provision of end-user services, including help desk and technical support services.
    • Work with stakeholders to define business and systems requirements for new technology implementations.
    • Direct research on potential technology solutions.
    • Keep current with the latest technologies.
    • Approve and oversee projects and project portfolio.
    • Practice asset management for IT hardware, software, and equipment.
    • Benchmark, analyse, report on, and make recommendations for the improvement and growth of the Regional IT infrastructure and IT systems.
    • Responsible maintenance and architecture of storage, virtualised environment, servers, network devices, and productivity tools
    • Design, implementation, support, monitoring and maintenance of UK Data Centre and other EMEA/APAC site infrastructure and services, including but not limited to server and storage hardware, LAN and WAN services, telephony services, electrical supply (UPS, Generator), cooling and fire suppressant systems and ensuring availability of infrastructure services.
    • Design, implementation, support, monitoring and maintenance of infrastructure software platforms, including but not limited to server / client operating systems, messaging and database services, reporting platforms and all other software based systems.
    • Develop operational, installation, configuration and upgrade documentation for communication systems, hardware, network, security, storage, software and other computer related systems.
    • Serve as a liaison between other technical staff, management, users, and vendors regarding service requests, usage, standards, security, and other technical matters.
    • Provide on site or remote access diagnoses and resolution of computer hardware and software problem,
    • Monitor systems and identify performance issues proactively
    • Work within strict time frames and elevate incidents within defined timeframes
    • Coordinate lifecycle management for all communications servers, business continuance and service restoration strategies, and ongoing roadmap for TGI’s infrastructure
    • Continually evaluate the current state of the European DataCentre application architecture and services against TGI goals and objectives, and adapt operational strategies to maintain alignment.
    • Define requirements for new technology implementations and communicate to key stakeholders.
    • Assess and communicate risks associated with technology-related investments and purchases.
    • Develop business case justifications and cost/benefit analyses for technology spending and initiatives.
    • Manage vendor relationships with service providers and technology manufacturers

    Technical Requirements

    • Knowledge of network environments and concepts such as TCP/IP, DHCP, DNS, Active Directory.
    • Knowledge of Microsoft Server technology and infrastructure platforms including Windows server operating systems and database (SQL),
    • Knowledge of technical analysis, implementation, configuration, and upgrading of network infrastructure consisting of Cisco network LAN, WAN equipment and Cisco Wireless Infrastructure.
    • Knowledge of technical analysis, implementation, configuration, and upgrading of virtualised server infrastructure based on VMware vSphere and HyperV.
    • Knowledge of technical analysis, implementation, configuration, and upgrading of DELL Server and Storage infrastructure.



    IT Infrastructure Analyst

    Person Specification







    • Post-Secondary certificate/degree in a related technical, business or management field, or equivalent experience.
    • 10 years proven experience overseeing the design, development, and implementation of software and hardware solutions, systems, applications and products.


    • ITIL Foundation
    • Prince2


    Experience, Skills & Knowledge

    • A strong IT technical background
    • Evidence of being a good communicator
    • Enthusiastic approach to Customer Service
    • Knowledge of, or experience using an IT service desk software package or working to an SLA
    • Good technical skills with MS Technologies
    • Strongly task-driven/multi-tasking
    • Pro-active learner
    • Good oral and written communication skills
    • Self-motivated
    • Sound problem analysis and problem solving skills
    • IP Telephony
    • Cisco switching & routing
    • Enterprise wireless technologies
    • Virtualisation (Hyperv & VMWare)
    • MS Cloud Services
    • MS Server 2008/12/16


    • Experience working in a manufacturing environment.



    Personal Qualities



    ·        Team player prepared to work to achieve results

    ·        Enthusiastic approach to customer service

    ·        Highly energetic

    ·        Tactically driven


    ·        High level of initiative

    ·        Strong leadership skills

    ·        Able to prioritise and multi-task

    ·        Comfortable with empowerment and responsibility

    ·        Professional and confident

    ·        Excellent communication skills

    ·        Excellent interpersonal skills

    ·        Ability to conduct and direct research into IT issues and products as required

    ·        Ability to present ideas in business-friendly and user-friendly language.

    ·        Understanding of financial concepts for purpose of creating business cases and budgets

    ·        Highly self-motivated and directed

    ·        Keen attention to detail

    ·        Proven analytical, evaluative, and problem-solving abilities

    ·        Ability to effectively prioritize and execute tasks in a high-pressure environment.

    ·        Exceptional customer service orientation

    ·        Willing to work unsociable hours and travel occasionally



    •  Successful applicants receive conditional offers to be subject to satisfactory references, Disclosure and Barring Service (DBS) and Baseline Personnel Security Standard (BPSS) clearance, a right to work in the UK and willingness to complete a pre-employment medical questionnaire.


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