• Senior Customer Service Programme Manager

    Location UK-GLS-Staverton
    Posted Date 3 months ago(3 months ago)
    Requisition Number
    # of Positions Remaining
    Position Type
    Full time
    Experience (Years)
    Business Development - All
    Security Clearance Required?
  • Overview

    Reporting to the Customer Service Director, a Senior Customer Service Programme Manager (Senior CSPM) is required to lead the planning, negotiation and implementation of aftermarket programmes and Customer accounts for Triumph Integrated Systems – Actuation & Control (TIS – A&C).
    The Senior CSPM works closely with the CSM – Operations, CSM Sales and Quality Engineer / Auditor to ensure realistic commitments, proactive communication and excellent customer service for TIS – A&C’s aftermarket customers.
    The primary customer base for TIS – A&C’s hydraulic actuation product lines is Europe, Middle East and Africa (EMEA) -based A320, A380, B787 operators, but also includes military and marine customers.



    • Proactively lead the CS team to deliver £5M+ annual sales, and associated profitability, in a growing aftermarket environment.  This includes aftermarket responsibility for;
      - On Time In Full delivery of spares and repair orders, inc warranty administration
      - Civil spares distributor account management inc Spare Parts Price List creation and distribution
      - Repairs Customer Account Management
      - Inter-company account management
      - Retrofit plan creation and management
      - Sales Inventory Operations Planning and inventory requirements
      - Production Line Return management, including closed loop business feedback
      - Metrics & reporting
      - AOG team management


    • Demonstrated strong Programme Management experience, preferably in an aerospace aftermarket environment
    • Demonstrated team management experience, preferably in an aftermarket environment
    • Team player and experienced leader with the ability to interact closely with multi-disciplined teams
    • Must have excellent written, oral, presentation and IT skills, alongside strong financial and commercial acumen


    • Contracted to TIS – A&C, Gloucester.
    • 37 hour week (Flexibility will be required)
    • Global travel to Customer and other Triumph locations worldwide will be required (approx. 25% of working time)

    Successful applicants receive conditional offers to be subject to satisfactory references, DBS check and Baseline Personnel Security Standard (BPSS) clearance, a right to work in the UK and willingness to complete a pre-employment medical questionnaire.


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed