Triumph Group designs, engineers, manufactures, repairs and overhauls a broad portfolio of aviation and industrial components, accessories, subassemblies, systems and aircraft structures. We partner with original equipment manufacturers (OEMs) and operators of commercial, regional, business and military aircraft worldwide, to provide products and services that solve their hardest problems. So whatever the part, component or complexity of assembly, Triumph is committed to quality, service and meeting the specialized needs of each customer.
Triumph participates at all levels of the aerospace supply chain – from single components, to complex systems, to aerospace structures and their contents. We provide solutions for the entire product life cycle of an aircraft – from raw material to aftermarket service. Our unique ability to integrate a broad range of products and capabilities is our competitive advantage.
The Sr. IT Service Manager is a key individual on the Information Technology Leadership team. This person needs to establish strong relationships within the organization and be a very visible partner to the Business Unit IT Directors at Triumph. This includes the responsibility of managing all procedures related to the identification, prioritizing, and resolution of end user service requests and incidents, including the monitoring, tracking, reporting, analysis and coordination of essential functions. The Sr. ITSM Operations Manager also provides coaching and management of both strategic and tactical operations for service and change teams. This person will also be responsible to promote and champion adoption of ITSM throughout the organization as the Information Technology department undergoes a transformation.