• Product Support Engineer

    Location UK-GLS-Staverton
    Posted Date 9 months ago(3/1/2018 11:44 AM)
    Requisition Number
    # of Positions Remaining
    Position Type
    Full time
    Experience (Years)
    Engineering - All
    Security Clearance Required?
  • Overview

    Reporting directly to the Customer Support Manager – Operations and indirectly to the Chief Engineer, the Product Support Engineer will be responsible for the provision of in service technical support of Triumph products to demonstrate continued in service product reliability, maintainability and availability.



      • Point of Contact for Customers (civil, military, marine sector airlines, MROs and OEMs) for in-service product-related queries
      • Support the development, implementation and communication of technical solutions that satisfy the Customer, Triumph and regulatory requirements
      • Analyse in service product reliability, including operational interrupt severity, pre-empting and proactively reacting to in service issues through collation of product returns/failure mode information
      • Lead investigations relating to in service product operations, including FRACAS reporting
      • Provide Product Support input to technical reviews, to ensure service experience and maintainability issues are considered.
      • Support development of Reliability, Availability, Maintainability engineering procedures and practices that support the development and continuous improvement of the company’s technical products and services
      • Other tasks as required by the Customer Service Manager - Operations



    • Mechanical or Aerospace Engineering degree qualification, or equivalent experience
    • Demonstrated experience of mechanical / electro-mechanical actuation and landing gear equipment within an aerospace company
    • Experience of actuation / ATA32 products, preferably within an aerospace business, is preferred
    • Able to clearly formulate and communicate complex and abstract problems via telephone and face to face
    • Demonstrated experience of problem solving techniques
    • Solution-oriented with Customer focus
    • Self-motivated and proactive team player
    • Strong interpersonal and leadership skills
    • Good written and verbal communication skills
    • Willing to travel internationally


    • Contracted to TIS – A&C, Gloucester

    • 37 hour week (Flexibility will be required)
    • Global travel to Customer and other Triumph locations worldwide will be required (approx. 10% of working time)


    • Successful applicants receive conditional offers to be subject to satisfactory references, Disclosure Scotland and Baseline Personnel Security Standard (BPSS) clearance, a right to work in the UK and willingness to complete a pre-employment medical questionnaire.




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