Triumph Group

Returning Candidate?

After Market Director

After Market Director

Requisition Number 
14408
Location 
US-WA-Yakima
US-CA-Valencia
US-NC-Clemmons
# of Positions Remaining 
1
Position Type 
Full time
Experience (Years) 
10
Posted Date 
2/13/2018
Category 
Manufacturing/Production/Operations - All
Security Clearance Required? 
No
Shift 
1
Relocation 
Yes

More information about this job

Overview

Triumph Group designs, engineers, manufactures, repairs and overhauls a broad portfolio of aviation and industrial components, accessories, subassemblies, systems, and aircraft structures. We partner with original equipment manufacturers (OEMs) and operators of commercial, regional, business and military aircraft worldwide, to provide products and services that solve their hardest problems. So, whatever the part, component or complexity of assembly, Triumph Group is committed to quality, service and meeting the specialized needs of each customer.
 
Triumph Integrated Systems provides a full range of integrated solutions for aircraft manufactures around the globe. We partner with key manufacturers to produce crucial components, systems and subsystems required to help maintain a competitive and technological advantage. We provide design, development and support of internally designed components, subsystems and systems, as well as production of complex assemblies using external designs.  

 

Based in Yakima WA, Triumph Fluid, Power and Actuation employs approximately 300 personnel. The Company’s key products and services include design, development and manufacturing of hydraulic actiona systems and components.


The After Market Director will be responsible for the operating company Aftermarket activities for commercial and military customers worldwide and is essential in establishing a high level of customer satisfaction.  This role directs all customer service activities, including technical support, Repair & Overhaul operations, technical publications, and spares sales.

Responsibilities

  • Conceptualizes and executes aggressive aftermarket growth plan.
  • Ensures departmental operating costs and profit goals are attained.
  • Develops and recommends forecast of spares sales and Repair & Overhaul operations along with operational budgets, staffing requirements, and capital equipment needs.
  • Develops, cultivates, and maintains customer relationships by delivering on customer commitments and serving as a customer advocate while maintaining cost effectiveness and ensuring Triumph’s interests are represented.
  • Ability to assess business risks and develop and execute business improvement plans.
  • Ensures Repair & Overhaul operations meet the FAA Repair Station regulations.
  • Ensures proper management of Aftermarket inventory in alignment with business objectives.
  • Ensures the commercial Spare Parts Catalog and Component Maintenance Manuals are maintained with up to date information.
  • Ensures all assigned employees are aware of and comply with company, government, and customer policies, procedures, and regulations.
  • Maintains a metric-driven operating rhythm utilizing Lean Principles and tools to drive continuous improvement.
  • Exercises sound judgment; displays willingness to make decisions; adapts to changing conditions; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.
  • Ability to assess, comprehend, and articulate company position regarding complex contracts, including potential impact on business, development of detailed plans to ensure compliance, and alignment with company strategic goals.
  • Contributes to team effort by maintaining a positive outlook.
  • Complies with all company policies and procedures, including safety requirements.
  • Other duties as assigned to ensure customer needs are met.

Qualifications

  • Bachelor’s degree in engineering, operations, business or a related field; or equivalent experience.
  • Ten (10) years in the aviation industry in an Aftermarket or Customer Service leadership related position.
  • Functional knowledge of 14 CFR 21, 120, 121, 129, 135, 145 as well as EASA and CAAC regulations, PMA threats and opportunities, and MRO industry trends and market developments.