Triumph Group

Returning Candidate?

Aerospace Program Manager (Customer Service)

Aerospace Program Manager (Customer Service)

Requisition Number 
US-TX-Fort Worth
# of Positions Remaining 
Position Type 
Full time
Experience (Years) 
Posted Date 
Purchasing/Supply Chain - All
Security Clearance Required? 

More information about this job


About the Company
Triumph Precision Components - Fort Worth is a world leader in metal and composite bonding for both structural and non-structural components for the aerospace industry. With extensive machining and sheet metal capability, Triumph Precision Components - Fort Worth provides a wide range of services including sub-assembly processing and system/component integration.

We offer a unique environment that fosters individual growth and rewards performance. The work environment is fast-paced and high-energy. You'll be surrounded by people who are passionate about what they do.

We recognize people as our most valuable asset. Our competitive salary and benefits package includes 401K, matching 401k, stock ownership plans, dental insurance, medical insurance, disability benefits, prescription drug coverage, life insurance, casual dress, paid company holidays, and tuition reimbursement.


About the Opportunity
Help us succeed by doing your part as a member of our Program Management-Customer Service function as a Program Manager.


A Program Manager is responsible for overall management of assigned customer programs by developing, implementing and managing the processes and controls to maximize profitability and provide quality and customer satisfaction.

Major duties of a Program Manager include:

  • Develops and maintains positive customer relationships and addresses all customer concerns in a proactive and timely manner according to company standards
  • Monitors processing of all customer requests and orders, both in plant and out of plant to ensure customer requirements are complied with
  • Coordinates the resolution of all customer issues related to pricing, schedule, cost, quality, warranty, invoicing, and technical matters
  • Acts as focal point for all incoming and outgoing written and verbal communication with assigned customer(s), providing regular status reports as needed.
  • Plans and facilitates team coordination and communication through problem/risk resolution meetings, one-on-one meetings, and regular team status meetings
  • Establishes status reporting systems to continually manage expenditures, schedules, task completions, cost to complete, contractual changes, deliveries, technical baselines and quality
  • Expedite part delivery internally and externally as required.
  • Coordinates all customer visits and program reviews



  • Two years minimum related experience and/or training; or equivalent combination of education and experience.
  • High school diploma or general education degree (GED)
  • Functional knowledge of Microsoft Office products including Microsoft Word, Excel, PowerPoint, etc.
  • Excellent verbal and written communication skills, & effective presentation skills.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.


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