Triumph Group

Returning Candidate?

TAS - Customer Serv Rep

TAS - Customer Serv Rep

Requisition Number 
US-AR-Hot Springs
# of Positions Remaining 
Position Type 
Full time
Experience (Years) 
Posted Date 
Business Development - All
Security Clearance Required? 

More information about this job


Triumph Group designs, engineers, manufactures, repairs and overhauls a broad portfolio of aviation and industrial components, accessories, subassemblies, systems and aircraft structures. We partner with original equipment manufacturers (OEMs) and operators of commercial, regional, business and military aircraft worldwide, to provide products and services that solve their hardest problems. So whatever the part, component or complexity of assembly,

Triumph is committed to quality, service and meeting the specialized needs of each customer.


Triumph participates at all levels of the aerospace supply chain – from single components, to complex systems, to aerospace structures and their contents. We provide solutions for the entire product life cycle of an aircraft – from raw material to aftermarket service. Our unique ability to integrate a broad range of products and capabilities is our competitive advantage.

Administers, extends, negotiates and terminates standard and nonstandard contracts. Conducts proposal

preparation, contract negotiation, contract administration, and customer contact activities to provide for proper contract acquisition and fulfillment in accordance with company policies, legal requirements, and customer specifications. Examines estimates of material, equipment services, production costs, performance requirements, and delivery schedules to ensure accuracy and completeness. Prepares bids; processes specifications, progress, and other reports; advises management of contractual rights and obligations; compiles and analyzes data; and maintains historical information.



Essential Duties and Responsibilities

  1. Know and understand company and department policies and safety procedures.
  2. Communicates with all customers in a professional and courteous manner.
  3. Has working knowledge of product line, prices, delivery time, drop ship items, various marketing promotional services, and similar data, as required.
  4. Maintains liaison with other departments for order completion.
  5. Discusses suitability of different types of aircraft components to meet customer's requirements.
  6. Quotes prices and credit terms and prepares sales contracts for orders obtained.
  7. Verifies customer's credit rating.
  8. Prepares contracts for maintenance service.
  9. Appraises aircraft components traded-in on new components.
  10. Prepares reports of business transactions and keeps expense accounts.
  11. Works with outside sales representatives to keep account activities and literature up to date.
  12. Develops and maintains relationships with customer contacts. 
  13. Investigates and resolves customer problems with deliveries.
  14. Attend trade shows as required.
  15. Other various duties as needed or as assigned.


3-5 years experience with BA; 1-3 years with MBA


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