Triumph Group

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Product Support Engineer - Mechanical

Product Support Engineer - Mechanical

Requisition Number 
US-CT-West Hartford
# of Positions Remaining 
Position Type 
Full time
Experience (Years) 
Posted Date 
Engineering - All
Security Clearance Required? 

More information about this job


Triumph Group designs, engineers, manufactures, repairs and overhauls a broad portfolio of aviation and industrial components, accessories, subassemblies, systems, and aircraft structures. We partner with original equipment manufacturers (OEMs) and operators of commercial, regional, business and military aircraft worldwide, to provide products and services that solve their hardest problems. So, whatever the part, component or complexity of assembly, Triumph Group is committed to quality, service and meeting the specialized needs of each customer.
Triumph Integrated Systems provides a full range of integrated solutions for aircraft manufactures around the globe. We partner with key manufacturers to produce crucial components, systems and subsystems required to help maintain a competitive and technological advantage. We provide design, development and support of internally designed components, subsystems and systems, as well as production of complex assemblies using external designs. 


Based in West Hartford, CT, Triumph Electrons and Controls employs approximately 500 personnel. The Company’s key products and services include specializing in the design, development, certification, manufacture and repair of fuel pumps, fuel metering units, fuel controls and electronic engine control systems for helicopters and fixed-wing aircraft servicing military, commercial, regional and business jet market segments.

We are currently seeking a talented Mechanical Product Support Project Engineer (PSPE), who will provide engineering support to various areas of the business focusing primarily on in-service products. The PSPE will be a technical expert for assigned product lines and will support and direct engineering changes for those products.
This position comes with a considerable amount of 1-on-1 and team interaction so this position requires the ability to interface with customers and associates at all levels of the organization. This key opening is an excellent stepping stone for an individual looking to make a growth move in their career. 


  • Coordinate specific aircraft program technical support activities including resolution of technical problems with in-service hydromechanical products.
  • Represent Triumph technically at airline and aircraft OEM customers.
  • Troubleshoot field return units and conduct root cause investigations.
  • Coordinate the resolution of in-service product problems through concept, design and validation with response to customer inquiries for assigned program(s) in a timely manner.
  • Coordinate development of Component Maintenance Manuals, Service Bulletins, Service Letters, and Product Deviations Authorizations. Maintain field reliability data for specific products.
  • Prepare and conduct product maintenance and overhaul training.
  • Provide Manufacturing and Service Center support on technical issues.
  • Actively participate in new program design/development activities including, LEAN Manufacturing, and personal development training.
  • Review and disposition non-conforming material  
  • The successful applicant will have good communication skills with a strong background of technical writing experience.


  • BSME is required
  • 3 to 10 years of mechanical design experience.
  • Technical experience in fluid handling equipment a plus.
  • Experience in drawing review and Geometric Dimensioning and Tolerancing is preferred.
  • Experience with industrial/aerospace high power variable & fixed frequency motor drives a plus.
  • Should have prior experience diagnosing root causes of failures of mechanical systems.
  • Strong hands-on troubleshooting or fault isolation skillset (scientific method).
  • Strong MS Office (Word, Excel, PowerPoint, Outlook) skills are required.
  • Must have the authorization to work in the U.S. without sponsorship.


All Positions at Triumph Engine Control Systems require access to information or technology that is subject to the International Traffic in Arms Regulations (ITAR) and other US government security regulations. These laws do not permit access rights to non-US Citizens or to other unauthorized individuals. Therefore, presently all applicants must be US Citizens or US Permanent Residents (*green card holders*) and/or otherwise comply with ITAR requirements for access rights to be considered for a position.