Triumph Group

Returning Candidate?

Contracts & Customer Support

Contracts & Customer Support

Requisition Number 
# of Positions Remaining 
Position Type 
Full time
Experience (Years) 
Posted Date 
Business Development - All
Security Clearance Required? 

More information about this job


Triumph Group Inc. is a leader in the design, development, manufacture, repair, sales, and life cycle support of aircraft control and actuation systems and structures.


The Windsor facility’s main function is to design, develop, test and manufacture a wide array of aerospace products. Specifically those products involving precision machining, hydro-mechanical actuation systems, structural landing gear systems and components as well as mechanical actuation systems used throughout military and commercial industries.


The Contracts/Customer Support Administrator will be responsible for customer management to include contract administration, order processing, proposal and quote preparation and export management. This position serves as the primary point of contact for our customers. 


  • Serves as the primary point of contact for our customers. Manages customer accounts through contract and order administration using customer portals to retrieve and analyze data for input into our Syteline ERP system.
  • Receives and reviews requests for pricing, quotations, and proposals.  Provides responses to bids in accordance with Federal Acquisition Regulations (FAR), Truth in Lending Act (TINA), and certified cost and pricing data standards.
  • Initiates the Contract Review process by documenting the customer’s order and contract flow-down requirements and  routes those requirements to the appropriate internal departments.   Reviews the commercial terms and conditions for compliance with company policies.  
  • Analyzes requirements for export licenses and  processes applications through the Department of State D-Trade system and Department of Commerce SNAP-R system.  Assists with Import/Export classifications and compliance as necessary.  
  • Coordinates with internal teams in Planning, Purchasing, Manufacturing, Engineering, Quality and other departments as necessary to resolve our customer’s issues and provide answers to our customer’s inquiries.
  • Assists Engineering in the day-to-day Program Management of new projects. 
  • Prepares and analyzes data using Microsoft Excel to be used for business analysis.  
  • Gathers and provides necessary documentation for both internal and external customers.
  • Fosters positive relationships with internal and external customers.
  • Other duties as assigned.


  • Bachelor Degree in in Business Management or equivalent desired.
  • 5 years of customer support and contracts management experience in a similar level position preferably in a manufacturing environment working with government and commercial aerospace contracts or equivalent combination of education and experience.
  • Previous customer account management and contract administration required.
  • Work requires the ability to understand and follow instructions, the ability to concentrate and the ability to work as part of a team and get along with others.
  • This position requires mathematical ability and excellent verbal and written communication skills.


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