• Customer Service Manager - MRO Sales

    Location UK-Staverton
    Posted Date 10 months ago(8/11/2017 4:47 AM)
    Requisition Number
    # of Positions Remaining
    Position Type
    Full time
    Experience (Years)
    Business Development - All
    Security Clearance Required?
  • Overview

    Reporting to the Customer Service Director, a Customer Service Manager – Maintenance, Repair and Overhaul Sales (CSM -MRO Sales) is required to lead the planning, negotiation and implementation of aftermarket sales strategy for Triumph Integrated Systems – Actuation & Control (TIS – A&C) leading to £5M+ annual global sales revenue.

    The CSM – MRO Sales works closely with the CSM – Operations and Quality Engineer / Auditor to ensure realistic commitments, proactive communication and excellent customer service for TIS – A&C’s aftermarket customers.

    The primary customer base for TIS – A&C’s hydraulic actuation product lines is Europe, Middle East and Africa (EMEA) -based A320, A380, B787 operators, but also includes military and marine customers.


    • Deliver £5M+ annual sales, and associated profitability, in a growing aftermarket environment
    • Develop Triumph’s global aftermarket sales strategy to grow its revenue and profitability, with particular focus on EMEA airline operators and 3rd party (Maintenance Repair Organisations) MROs
    • Generate business cases & pricing strategies, deliver and negotiate proposals to contract signature, working with internal stakeholders to ensure compliance to business processes and procedures
    • Accountable for all Triumph Group inter-trade agreements and partnerships relating to aftermarket activities
    • Work with Triumph’s exclusive civil sales distributor to maximize spares sales
    • Generate and input forecasts into Triumph’s Sales, Inventory, Operations Planning (SIOP) activity
    • Responsible for TIS – A&C aftermarket marketing, including representation at relevant trade shows and conferences


    • Demonstrated strong Customer relationships leading to successful high-value sales contracts
    • Demonstrated experience of writing, presenting and negotiating fixed price repair agreements and availability agreement
    • Team player with the ability to interact closely with multi-disciplined teams
    • Must have excellent written, oral and presentation skills


    • Contracted to TIS – A&C, Gloucester.
    • 37 hour week (Flexibility will be required)
    • Global travel to Customer and other Triumph locations worldwide will be required (approx. 50% of working time)

    Successful applicants receive conditional offers to be subject to satisfactory references, Disclosure Scotland and Baseline Personnel Security Standard (BPSS) clearance, a right to work in the UK and willingness to complete a pre-employment medical questionnaire.


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